I would need your advice as I am struggling to find out the right command in R.
Basically I would like to calculate the retention rate for the specific customers. The customer_math is the snapshot of when the customer was active, which includes a time range of 8 years.
customer customer_math
Apple 1
Tesco 10
Nespresso 1001
Dell 11
BMW 11111100
The final dataset should look like this:
customer customer_math retention_rate
Apple 1 1
Tesco 10 0.5
Nespresso 1001 0.5
Dell 11 1
BMW 11111100 0.75
Any ideas of how I can solve my problem?
Your help is very appreciated! Thanks!